Universal Credit

Who will it affect?

From October 2018 those tenants who are registered with Springburn JC+ or Partick JC+ will be in the Full service area.

From December 2018, those tenants who are registered with Shettleston JC+ or Castlemilk JC+ will be in the Full service area.

The Full service area:

  • You will be expected to make your claim and notify of any changes in your circumstances online.
  • Any household composition will be affected.

Universal Credit replaces the following benefits:

  • Child tax credit
  • Housing benefit
  • Working tax credit
  • Income support
  • Income-related employment and support allowance
  • Income-based jobseekers allowance.
  • The Housing part of Universal Credit will be paid directly to you and will be called Housing Element. Previously known as Housing Benefit.
  • If you have 3 or more children you will not be able to claim Universal Credit until a later date.
  • You will be responsible for ensuring your rent is paid to your landlord (Thenue) and you do not go into arrears. We would suggest that you set up a direct debit to pay your rent.

How will it be paid?

  • Universal Credit will be paid monthly.  
  • From February 2018, the 6 week waiting period will be reduced to 5 weeks for all cases.
  • From January 2018, there will be no new Universal Credit claims until we are in the full service area.
  • From April 2018, If you were in receipt of housing benefit before going onto Universal Credit, then your Housing Benefit will continue for two weeks.
  • You will ne able to opt for twice monthly payments of Universal Credit and the Housing Element being paid directly to Thenue. You will only be able to do this after your first payment is received.
  • You will also be able to request a full months advance payment and you will pay this back over a 12 month period.

Again we will ensure that the information regarding any changes to Universal Credit or any other Benefit, are made available through our Newsletters, Facebook page, and this web page.

If you would like to make an appointment to see one of the team you can call us on

 0141 550 9554 or e-mail .

Alternatively, you can request an appointment using our new Thenue App.

Download from App store or Google play by clicking on the links below and register.

Please note Universal Credit is expected to be paid into a Bank Account, however you can also have it paid into a Credit Union Account. If you do not have a Bank Account, then you should ask for more information about this. There are a large range of bank accounts available and some may not be suitable for you. 

Here is a link to the Scotcash website, where you can find help in setting up a bank account.


If you are not a Credit Union member, you can contact your local Credit Union, for advice on how to set up an account with them.

How can I make a claim?

To claim you will need to complete an online application.  If you need assistance and help in making a claim or just need advice:

  • Telephone the Financial Inclusion Team on 0141-550-9554

Our Digital Inclusion Team can assist you with any issue you have using a computer or smartphone.  To arrange an appointment:

  • Telephone the Digital Inclusion Team on 0141-550-9575



Click the above link to play Universal Credit Year of Change Game.  Have a go and see how you would manage on a monthly budget. You may have to download some free software to play the game.