Tenant Involvement

We are committed to working in partnership with tenants and other community groups in all aspects of our housing provision, policy and practice – promoting and supporting genuine participation, involvement and shared decision making where appropriate. We believe that this partnership working leads us to make better decisions in the work that we do and improve our housing services.Tenant Participation

We recognise that whilst tenants may form the majority of residents in the communities where we work, prospective tenants and households with other tenures i.e. owner-occupiers and sharing owners have an important contribution to make and are affected by our work.  We are therefore committed to  inclusive participation as far as possible.

We will involve our tenants, sharing owners and owners in the work that we do in a variety of different ways suiting the subject matter concerned. These methods will relate to the structures already in place and will recognise the ways we have been told by our customers that they want to participate.

While we encourage Registered Tenants Organisations, Area Associations and tenants and residents groups, we appreciate that most of our tenants and residents do not wish to become as ‘formally’ involved. For this reason, we also encourage, and support, non-registered tenant organisations, which wish to meet informally or who wish to become involved in our work in other ways.

If you  would like more information on starting up a community group, becoming inviolved in an exisiting tenants & residents group or becoming an Area Association, please contact our Community Engagement Officer, Dawn McManus on 0141 550 9575. 

For more information about our Tenant and Resident Strategy Summary please click here to follow the link to Association Documents in the downloads section.

Tenant Scrutiny

We have been involving and consulting with you for many years. However, we now want to go further, and give individual tenants the power to challenge us on how we are doing.

We have recently established the Resident Empowerment Scrutiny Team (REST). This is a group of around 12-15 tenants with the powers to review information and make recommendations for improvement to our services.  To date they have scrutinised our Anti-Social Behaviour and Rent Settings polices and procedures making recommendations to our Board of Management for improvement.

REST do not have any representatives from Blackhill or Baillieston and.  It is very important that all areas are represented on the Tenant Scrutiny Panel.  If this may be of interest to you contact Charles Turner by:

• phone on 0141 550 9506

• text us on 07919 304124

• email us at

We believe that listening and working with you will help us both on the road to real tenant empowerment.

Working with Registered Tenants Organisations (RTOs)

In terms of the Housing (Scotland) Act 2001 we are obliged to have arrangements in place to encourage, support and work with RTOs. These include the publication of the Criteria for Registration, information on funding and resources available to RTOs, appeals procedures and a Public Register of Tenant Organisations. This information is available from all our offices.

RTOs may apply for funding direct from the Scottish Housing Regulator for a variety of projects.Further guidance is contained within the booklet available from the Scottish Housing Regulator A guide to registered tenants organisation grants.

In particular we will:

  • Promote and encourage the set up of RTOs within our areas of operation and provide support and resources to assist the development process.
  • Actively consult, involve and support RTOs 

We have a Public Register of RTOs which is available at our Head office on request.

Our Area Associations

Our Area Association structure provides for a high level of resident involvement and control whilst core business management responsibility rests with the Management Committee. In several of our principal housing areas we have helped establish independent constituted Area Associations with whom we can enter into formal or informal agreements over delegated powers and responsibilities for management of the area. In other areas we have more informal ways of involving residents in decision-making. 

We also have formal agreements with three community organisations to get more involved in our work at the local level.

  • Bridgeton & Dalmarnock Area Association
  • Calton Area Association
  • Cranhill Area Association
  • Netherholm Area Association